Running into issues when trying to buy something in store? Whether it’s an item from the Store or premium currency, here are a few quick checks and fixes you can try to get your purchase working again.
Check for ongoing Store issues
Visit the official game channels or Riot Games Service Status page to make sure there aren’t any reported problems.
Update the Game
Check if there's any pending updates to the game. Outdated versions of the game can potentially cause some features to run wonky, so let's cross that off the list!
Clear Cache (Android only)
Follow Google's instructions to clear your cache. Make sure to only clear the cache, and not the data, as this will cause you to lose additional information saved in your device.
Restart the Game
It sounds simple, but restarting the app can refresh your session and clear temporary hiccups.
Remember to fully close the game (it shouldn't be running in the background!) and wait a few seconds before launching the game again.
Configure Your Connection
Sometimes a connection drop or unstable Wi-Fi can cause Store errors. A little tweak to your mobile connection can probably help out.
Not sure where to start? We have a handy Connection Troubleshooting Guide ready for you!\
Reinstall the game
Still can't get the store to work? A quick reinstall should do the trick.
⚠ Any data saved in the app will be erased, if you have not upgraded to a Riot Account we will be unable to recover your account.
Still stuck after trying out all the steps? Scroll down and submit a ticket, our Support Team will be ready to jump in and get you back in the fight.