When a game doesn’t connect, stutters, or randomly disconnects, it’s often due to network issues rather than the game itself. The steps below can help pinpoint whether the problem lies with your current network setup, DNS configuration, or device connection.
Try each method one by one, and test your game after every step!
Change Networks
We recommend switching between different connections to determine if one network might be the culprit. For example, if you’re currently using Wi-Fi, try mobile data instead (and vice versa).
Use a Public DNS (Android)
Sometimes, connection issues occur because of your DNS settings. Switching to a public DNS (like Google’s) can improve stability and reduce lookup errors.
For Android 9 and Above
- Go to Settings > Network & Internet > Advanced > Private DNS
- Select Private DNS provider hostname
- Enter
dns.googleas the hostname - Press Save
For Below Android 9
- Locate your DNS settings (usually under Wi-Fi network options).
- Note any existing DNS IP addresses for backup.
- Replace them with Google’s public DNS:
- Primary:
8.8.8.8 - Secondary:
8.8.4.4
- Primary:
- Save and exit, then test your connection.
Change Public DNS (iOS)
You can also change your DNS on iOS devices to use Google’s servers.
- Go to Settings
- Select Wi-Fi
- Tap the ⓘ icon next to your connected Wi-Fi network
- Scroll down to DNS
- Pess Configure DNS
- Select Manual, then add Google’s IP addresses:
- Primary:
8.8.8.8 - Secondary:
8.8.4.4
- Primary:
- (Optional) Remove other DNS servers from the list
- Press Save
- To revert, switch Configure DNS back to Automatic.
Still stuck after trying out all the steps? Scroll down and submit a ticket, our Support Team will be ready to jump in and get you back in the fight.