Your game just crashed mid-match? Brutal. Whether it froze, kicked you out, or just decided to vibe on its own, don’t panic! These steps can help you get back into the action and stop your phone from pulling another surprise exit.
Force Close & Restart App
- Open your phone’s Settings
- Press Apps & notifications
- Tap the Riot Games product you are troubleshooting. If you don’t see it, tap See all apps
- Press Force Stop
Close Background Apps
All apps that are running on your device use memory. If you can’t launch
or play your game, it may not have enough memory available to run.
- Press the Recent Apps button
- Press the X or swipe away on an app’s preview to close the app
Update App
- Open the Google Play Store app
- Press Menu
- Go to My apps & games
- Apps with available updates are labeled as Update, tap this to update the app
Restart Phone
Try restarting your mobile device first, and if the error persists, perform a hard restart by turning your phone off completely and then turning it back on.
Reinstall Game
⚠ Any data saved in the app will be erased, if you have not upgraded to a Riot Account we will be unable to recover your account.
- Touch and hold the app that you want to uninstall
- Drag the app to uninstall at the top of the screen. If you don't see Uninstall, there should be an X at the app icon
- Restart your device
- Re-downloading the game from your Google Play Store
Force Close & Restart App
- Open your recently used apps:
- On an iPhone X or later, or an iPad with iOS 12 or later, or iPadOS, from the Home screen, swipe up from the bottom of the screen and pause slightly in the middle of the screen
- On an iPhone 8 or earlier, double-click the Home button to show your most recently used apps
- Swipe right or left to find the app that you want to close
- Swipe up on the app's preview to close the app
Close Background Apps
All apps that are running on your device use memory. If you can’t launch or play your game, it may not have enough memory available to run. Close any other apps you have open and try launching your game again.
iPhone X or later
- Swipe up from the bottom left corner and pause slightly in the middle of the home screen
- Swipe left or right to find the app
- Swipe up to force-close the app
- Relaunch the app
iPhone 8 or earlier
- Double-click the Home button to preview your recently used apps
- Swipe right or left to view your open apps
- Swipe up on the app’s preview to close it
- Press the Home button and restart the app
Update App
- Open the App Store
- Tap your profile icon at the top of the screen
- Scroll to see pending updates and release notes
- Press Update next to an app to only update that app, or press Update All
Restart Phone
Soft Restart
- Press the power button, when the power off slider appears
- Drag the Slider and wait for your device to turn off
- Right after that press and hold the power button until you see the Apple Logo
Hard Restart
- Press and quickly release the volume up button
- Press and quickly release the volume down button
- Press and hold the side button
- When the Apple logo appears, release the button
Reinstall Game
⚠ Any data saved in the app will be erased, if you have not upgraded to a Riot Account we will be unable to recover your account.
- Touch and hold any app on the Home screen
- A pop up will show several actions that can be done
- Tap the Remove App button and tap the screen again
- Restart your device
- Re-download the game again from your App Store
Still stuck after trying out all the steps? Scroll down and submit a ticket, our Support Team will be ready to jump in and get you back in the fight.