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Network, System and Logs (Mac)

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Sometimes, in order to resolve your issue, our Tech team will ask you for some log files to learn more about your rig, network/connection or recent games. You can find out how to get the files that you need below.

Please note that we usually only need one or two files to resolve your issue, so there’s no need to gather everything listed in this article :)

Using Windows instead? Check out our Network, System and Logs (Windows) article.

Riot Repair Tool

The Riot Repair Tool (RRT) is a program that quickly compiles information from your game folder relevant to the issue at hand. Check out the Riot Repair Tool (RRT) page on how to use it.

Process List

A process list shows all the software that is currently running on your Mac.

How to Obtain a Process List

  1. Open your Utilities folder (Cmd+Shift+U)
  2. Launch Terminal.

  3. Copy and paste:

    ps -xwwro "pid, pcpu, pmem, comm" > process.txt
  4. Hit Return
  5. Navigate to your Home Folder (Cmd+Shift+H)
  6. Attach process.txt to your support ticket.

System Report

A System Report tells us how your hardware and network hardware are configured.

Run the following command:

system_profiler -detailLevel basic | tee /Users/[Username]/Desktop/SysReport.txt

Note: Replace [Username] with your system username.

Riot Client Logs

Riot Client logs keep track of what's happening whenever you load the Riot Client.

You can find them here:

  1. Open Go in the Mac menu bar
  2. Select Go to Folder...
  3. Enter:
~/Library/Logs/Riot Games
  1. Copy the Logs folder to your Desktop
  2. Right click and compress the folder
  3. Attach the zipped folder to your support ticket

r3d log

A network log is created each time you play a game. It contains vital information about your connection over the course of the game. These logs are essential for troubleshooting in situations where you have problems in-game - usually with lag, rubber-banding, or disconnections.

Each file appears like this:
[yyyy-mm-ddTHH-MM-SS]_netlog.txt, where yyyy-mm-dd is the date of the match played.

You can find them here:

Applications/League of Legends/Logs/GameLogs

If your macOS is 10.9 or above, Control+Click League of Legends, select Show Package Contents, then navigate to Contents > LOL > Logs.

Configuration (.cfg/.ini) Files

You can find them here:

Applications/League of Legends/Config

NetLogs

A network log is created each time you play a game. It contains vital information about your connection over the course of the game. These logs are essential for troubleshooting in situations where you have problems in-game - usually with lag, rubber-banding, or disconnections.

Each file appears like this:
[yyyy-mm-ddTHH-MM-SS]_netlog.txt, where yyyy-mm-dd is the date of the match played.

You can find them here:

Applications/League of Legends/Logs/GameLogs

LeagueClient Logs

These logs record various aspects of the platform client. Basically anything from launching the platform client all the way up until the end of champion select gets logged into these files.

Each client session generates 5 logs:

LeagueClientLauncher Logs events when the client is launched and verifies configuration
LeagueClient Contains most backend information from launch to closing the client
LeagueClientUx-gpu-process Checks the graphics processor for the UX
LeagueClientUx  Records front-end interactions (what you see and interact with)
LeagueClientUx-renderer Tracks what pages are rendered in the client

These logs contain all the information about errors from the Login Screen through champion selection. Logging ends when you enter a game after the champion select timer expires.

Each file will appear like this:
2017-04-21T12-00-40_17864_LeagueClient
(The file name includes the time it was created.)

You can find them here:

Applications/League of Legends/Contents/LoL/Logs/LeagueClient Logs

Vanguard Logs

Vanguard logs can help identify issues related to the anti-cheat system.

  1. Open Finder
  2. Press Command+Shift+G
  3. Enter:
~/Library/Application Support/com.riotgames.LeagueofLegends.LeagueClient/logs/0/
  1. Click Go
  2. Select all files
  3. Right click and select Compress
  4. Attach the zipped files to your support ticket

Getting a Screenshot

Entire Screen:

  1. Press Cmd+Shift+3
  2. The screenshot will be saved to your Desktop

Partial Area:

  1. Press Cmd+Shift+4
  2. Drag to select the area you want to capture
  3. The screenshot will be saved to your Desktop

How to Submit Logs

When troubleshooting an issue, you may be asked to provide log files.

Use your preferred method to compress the requested files into a .zip folder.

Once zipped, attach the file to a support ticket here:
https://support.riotgames.com/hc/requests/new

Note: You will need to be signed in to submit a ticket.

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